Virtual Front Desk / Appointment Scheduler

<p><strong>About Us</strong></p><p><span>We are a leading provider of wellness and aesthetic services, dedicated to enhancing the well-being and beauty of our clients. Our team of professionals offers a wide range of treatments and services, from skincare and anti-aging therapies to holistic wellness programs. We are committed to providing exceptional care and personalized experiences.</span></p><p><br></p><p><strong>Position Summary</strong></p><p><span>We are seeking a highly organized and proactive Virtual Front Desk. The ideal candidate will be a detail-oriented, efficient, and resourceful professional capable of handling a wide range of administrative and executive support tasks. This position requires a high level of professionalism, confidentiality, and the ability to anticipate the best solutions when needed.</span></p><p><span>You will essentially be the virtual face and voice of the business — answering calls, responding to enquiries, taking messages, assisting clients, and ensuring that nothing gets missed.</span></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><span>• Monitor and prioritize incoming or past communications, including emails, messaging, phone calls and socials.</span></p><p><span>• Ascertain the reason for the call and assist as needed, maintaining professional communication with clients from initial enquiry through to resolution.</span></p><p><span>• Prepare and edit correspondence, communications, presentations, and other documents.</span></p><p><span>• Handle confidential information with discretion and professionalism.</span></p><p><span>• Assist with special projects and other duties as assigned.</span></p><p><span>• Provide a friendly, professional image of the company at all times.</span></p><p><span>• Follow up on le, enquiries, and any action notes.</span></p><p><span>• Keep coordinating information between clients and internal staff.</span></p><p><span>• Assist in the preparation of reports, proposals, and presentations.</span></p><p><br></p><p><strong>Qualifications</strong></p><p><span>• Proven experience as a front desk agent or in a similar role.</span></p><p><span>• Strong organizational and time management skills.</span></p><p><span>• Excellent verbal and written communication skills.</span></p><p><span>• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</span></p><p><span>• Ability to multitask and prioritize tasks in a fast-paced environment.</span></p><p><span>• Strong attention to detail and problem-solving skills.</span></p><p><span>• High degree of professionalism and confidentiality.</span></p><p><span>• Ability to work independently and as part of a team.</span></p><p><span>• Bachelor's degree or equivalent experience is preferred.</span></p><p><br></p><p><strong>Highly Preferred Skills and Expertise</strong></p><p><span>• Transcriptions</span></p><p><span>• Email Marketing</span></p><p><span>• Social Media Management</span></p><p><span>• Team Operational Support</span></p><p><span>• Data & Financial Reporting</span></p><p><span>• Calendar & File Management</span></p><p><span>• Customer Service & Appointment Setting</span></p><p><span>• Data Entry</span></p><p><span>• In-Depth Research & Prospecting</span></p><p><span>• CRM Management | GoHighLevel</span></p><p><br></p><p><span>We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>