The UPS Store Project Coordinator - Remote

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a The UPS Store Project Coordinator based in United States.

This remote role coordinates the end-to-end delivery of franchise store openings and remodels across a multi-state territory.
You will manage project timelines, milestones, documentation, dependencies, and readiness activities from design through opening.
The position brings together franchisees, contractors, vendors, and internal teams across design, construction, operations, compliance, training, and technology.
You will serve as a central point of contact, keeping stakeholders aligned and ensuring deliverables stay on track.
The role combines project coordination, construction support, franchise onboarding, risk management, and operational readiness.
Success requires strong organization, communication, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
Although remote, the position requires regular travel across North Carolina, South Carolina, and Georgia to support centers being built or remodeled.

• Coordinate the full 9–12-month franchisee integration and store build-out lifecycle, from design and construction through pre-opening and operational handoff.

• Partner with internal design teams to ensure store layouts and plans align with brand standards, project requirements, and applicable local regulations.

• Monitor construction progress, timelines, milestones, and deliverables in collaboration with construction management vendors and other external partners.

• Coordinate procurement, delivery, and installation of fixtures, equipment, signage, and technology required for store openings and remodels.

• Manage franchisee onboarding schedules and coordinate deliverables across Sales, Training, Technology, Compliance, Operations, and other business functions.

• Act as a primary point of contact for franchisees, helping them navigate project requirements, timelines, dependencies, and issue resolution.

• Maintain comprehensive project trackers covering milestones, deadlines, ownership, status, risks, and deliverables.

• Maintain project documentation and version control, including design plans, contracts, training materials, schedules, reports, and other project artifacts.

• Prepare dashboards, status reports, and project updates for leadership and stakeholders.

• Lead recurring project meetings, milestone reviews, and stakeholder check-ins while communicating project health, risks, dependencies, and next steps.

• Identify and proactively manage risks such as permitting delays, resource constraints, scheduling conflicts, and other project issues.

• Escalate challenges appropriately and coordinate corrective actions with internal teams, franchisees, contractors, and vendors.

• Confirm required departmental approvals and readiness activities before center openings.

• Facilitate the transition from construction and build-out into Retail Operations, ensuring systems, training, staffing, inventory, and operational requirements are in place.

• Support grand-opening and re-opening planning and contribute to post-project reviews and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business, Management, or a related field is preferred.

• 2–4 years of experience in project coordination, construction coordination, project administration, franchise development, franchise operations, or multi-unit expansion projects.

• Knowledge of project coordination principles, workflows, documentation standards, and best practices.

• Strong organizational skills with the ability to manage multiple projects, priorities, deadlines, and stakeholders simultaneously.

• Experience coordinating schedules, meetings, project activities, milestones, and deliverables across cross-functional teams.

• Proficiency with project management and collaboration tools such as Smartsheet, MS Project, or similar platforms.

• Strong written and verbal communication skills, with the ability to work effectively with franchisees, vendors, contractors, internal teams, and leadership.

• Ability to track project timelines, risks, dependencies, and deliverables and escalate issues when appropriate.

• Excellent attention to detail and accuracy in maintaining project records and documentation.

• Ability to interpret construction plans, specifications, project requirements, and related documentation.

• Understanding of franchise or multi-unit development processes, including compliance requirements and brand standards.

• Basic knowledge of project budgeting, invoicing, and cost tracking.

• Strong problem-solving skills and adaptability in a fast-paced, changing environment.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.

• Willingness and ability to travel regularly throughout North Carolina, South Carolina, and Georgia to visit centers being built or remodeled.

• Must be authorized to work in the United States as a U.S. citizen or national, lawful permanent resident, or other individual authorized to work in the country.

Benefits

• Base salary range of $68,172–$72,720 per year, with compensation determined by factors including geographic market, knowledge, skills, education, training, and experience.

• Eligibility for annual short-term and/or long-term incentive programs, depending on position level and applicable program requirements.

• Performance-based bonus opportunity.

• Medical and prescription drug coverage.

• Dental and vision benefits.

• Flexible Spending Accounts and Health Savings Accounts.

• Dependent Care Flexible Spending Account.

• Basic and supplemental life insurance and accidental death and dismemberment coverage.

• Disability income protection.

• Employee Assistance Program.

• Educational assistance program.

• 401(k) retirement program.

• Vacation, paid holidays, and personal time.

• Paid sick, family, and medical leave as required by law.

• Discounted employee stock purchase program.

• Remote work arrangement with travel support for project sites across the assigned territory.

• Opportunity to coordinate high-visibility projects involving franchise development, construction, technology, and retail operations.