[Remote] Customer Support Specialist, Global Payroll

Note: The job is a remote job and is open to candidates in USA. Rippling provides an integrated platform for managing HR, IT, and Finance systems, including payroll, benefits, expenses, and workforce technology. The Customer Support Specialist, Global Payroll role supports customers by resolving payroll issues, guiding them through processing and compliance questions, maintaining support documentation, analyzing trends, and escalating complex region-specific cases.

Responsibilities

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
• Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
• Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise

Skills

• 1-4 years of customer support experience in US Payroll domain
• Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
• Bachelor's degree
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

Benefits

• Ongoing training and development opportunities
• Opportunities for professional development
• This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy.
• Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.
• Remote work in Nevada, California, New Mexico, Colorado, El Paso, Texas, Arizona, Utah, Washington, Oregon, Los Angeles, California, Idaho, Montana, or Wyoming

Company Overview

Company H1B Sponsorship