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Manager, Aftersales (Service & Parts) AZ or SoCal based
Position Overview
Are you passionate about driving excellence in dealership operations? As one of our Fixed Operations Area Managers, you’ll play a pivotal role in optimizing off‑road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long‑term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction.
Key Responsibilities
- Consult with Polaris dealerships to improve their ORV service & parts business.
- Utilize data and insights from dealer discussions, customer feedback platforms like Medallia, and other resources to identify and implement areas of opportunity.
- Collaborate with dealers to drive customer satisfaction and retention by growing service and parts sales capabilities.
- Develop and implement fixed operations strategies and processes to achieve dealer performance objectives.
- Establish and promote best practices to improve the completion rates of safety and service bulletins.
- Lead in‑dealer training sessions and support the sharing of learnings and best practices across the dealer network.
- Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools, and customer behavior insights to enhance operations and customer experience.
- Partner with dealerships to set measurable goals and strategic plans for success.
Desired Competencies
- Analytical Thinking: You thrive on data‑driven decision‑making, using insights to identify and solve problems effectively.
- Communication & Influence: You excel in leading discussions, facilitating training, and building relationships with diverse stakeholders to drive results.
- Innovation: You proactively embrace new ideas, tools, and technologies to create solutions that enhance dealership operations and customer satisfaction.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in powersports, marine, or automotive dealer service operations.
- Strong knowledge of dealership operations and financial systems.
- Comfortable leading training sessions and classroom‑style instruction.
- Proficiency in Microsoft Office applications.
- Valid driver’s license and ability to travel approximately 80% of the time (mostly via company vehicle).
- Ability to drive to a major airport for travel as needed.
- AZ or SoCal‑based home office with regional travel.
The starting pay range for California is $85,000 to $100,000 per year.
To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
EEO Statement
Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800‑765‑2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).