Customer Service Representative (Night Shift) - Remote / Work from Home
Customer Service Representative (Night Shift) - Remote / Work from Home
Join to apply for the Customer Service Representative (Night Shift) - Remote / Work from Home role at Enterprise
Overview We’re Enterprise Mobility. A family‑owned, world‑class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
Role We’re currently seeking a home‑based Customer Service Representative to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. The role is a permanent full‑time 40‑hour‑per‑week position with a salary of £26,900 per annum. It is fully home‑based, providing 24/7 support to ECC customers. The position involves working night shifts scheduled between 8:00 PM and 8:00 AM, up to five shifts per week across Monday to Sunday, with some flexibility required.
What You Can Expect From Enterprise Car Club
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On‑going support and coaching
- Fun virtual team environment
Responsibilities
- Provide exceptional customer service to Car Club members primarily by telephone, email, and chat
- Resolve helpdesk queries relating to member accounts in a timely and satisfactory manner
- Provide technical support to members
- Ensure compliance with company policies and internal processes
- Use initiative and decision‑making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast‑paced environment, spending 95% of time supporting members during peak seasons
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process‑driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) Requirements – Personal
- Working 8‑hour shifts 5 days a week, Monday‑Sunday
- Must operate a Windows device and be able to hard‑wire connect to your router (Wi‑Fi not permitted)
- Must provide a suitable home‑office environment free from noise and distractions (desk and ergonomic chair required)
- Strong PC skills and technical aptitude