Counselor, Administrative Referral

Job Description:

• Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
• Provide members with immediate support, coaching and training based on identified needs.
• Coordinate referrals to network providers and complete session authorizations.
• Connect members with financial, legal, personal assistance and work-life resources.
• Consult with Human Resources professionals and supervisory personnel regarding employee concerns and applicable HR practices and policies.
• Make clinical determinations in accordance with company risk policies and member and organization interests.
• Maintain timely, accurate and professional case-management documentation.
• Research appropriate services, providers and resources.
• Support colleagues with case management, case completion and follow-up.
• Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

Requirements:

• Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
• At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
• Strong assessment, triage, immediate-support, research and case management capabilities.
• Knowledge of general Human Resources standards and practices.
• Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
• Understanding of HIPAA requirements and appropriate handling of PHI.
• Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
• Strong communication, consultation, organization, judgment and documentation skills.

Benefits: