Cargo Sales and Services Officer

Key Responsibilities

• Revenue Generation (Commercial)
  • Implement Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators
  • Assist Cargo Manager(s) and coordinate with Cargo Sales team to achieve revenue target, generate ancillary revenue by actively seeking customers\' support
  • Support to manage capacity in order to maximise flight revenue
• Customer Service
  • Coordinate with Outdoor Sales to provide customer-centric solutions
  • Handle customer enquiries and booking in a timely manner
  • Manage day-to-day relationship with stakeholders for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points to drive premium selling rates and business
  • Champion Cathay products and provide excellent, consistent product solutions
  • Update customers on shipment status promptly and provide solutions when needed
  • Support cargo reservations and bookings
  • Provide vendor notification for on time and delayed flights daily
  • Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting
  • Support the achievement of established performance targets through operational oversight and participation
  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation, prepare post flight reports promptly
  • Provide freighter catering uplift and last minute changes
  • Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service
  • Coordinate cargo activities across sales, operations and ground handling to ensure efficient shipments
  • Communicate effectively to stakeholders, customers, airport, cargo operations, suppliers, flight crew etc.
  • Coordinate diversion of Cathay Pacific / Air Hong Kong flights as needed
  • Assist with crew administration and support
• Ramp Coordinator (RCO)
  • Monitor and ensure required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
  • Monitor the optimisation of space utilisation for loaded Unit Load Devices and belly of freighters
  • Ensure pre-loading aircraft searches are conducted per Security Programme
  • Maintain communication with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and Cargo Office
  • Liaise with Cargo Office to provide updates of freighter positioning during schedule disruption
  • Maintain safe operations during loading and unloading
  • Assess delay causes and recommend accountability and solutions to the immediate supervisor
  • Monitor the acceptance/release of special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item
  • Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and Ramp Handling Operator
• Safety, Security and Compliance
  • Comply with all safety, security, quality, and procedural requirements
  • Conduct quality check programmes established by Head Office and participate in audits
  • Conduct Operational Duty Holder activity is and as specifically required
• Administrative Support
  • Assist with administrative matters e.g SAP
  • Support station training activities
  • Other task as requested
• Efficiency Improvement
  • Support Cargo Manager to implement e-initiatives programmes to drive penetration of e-Bookings and other Agent Self-Service functions
• E&A
  • Emergency and Accident and Crisis Response responsibilities

Requirements

Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage
• Adaptability to change